Verluce Delivery and Returns
Delivery Information
• Which countries do we deliver to in the Gulf?
We provide delivery services across the Gulf region, including Saudi Arabia, Bahrain, Oman, Kuwait, and the UAE.
Please note that if you live in border areas or far from the city center, in some cases you may need to receive your shipment from the nearest shipping office in your area.
For any inquiries about your country of residence or region and shipping procedures, please contact us at the following number:
📞 +974 66611950 – VERLUCE
• Where is international delivery available?
We ship to all countries worldwide, including the Americas, Asia, Europe, and the Middle East.
For any inquiries or information about your country of residence and shipping procedures, we are happy to answer your inquiries through live chat and the contact numbers available on our website.
We cooperate with trusted and leading partners in the field of delivery and shipping to ensure you receive your product as efficiently and effectively as possible.
• What is the delivery time?
Orders are usually processed within 24 business hours, and our delivery partners require between 2 and 4 business days for delivery.
International shipping takes up to seven business days, unless there is a delay due to customs clearance.
Ordering by credit card may increase the chance of faster delivery.
• Can I pick up my order from the nearest VERLUCE store?
Yes, you can place an order online and pick it up from the nearest VERLUCE store, where this service is available.
Simply select the store you would like to pick up your order from. This option is available during the order completion process.
A dedicated team will contact you to confirm the date and time for pickup.
• What are the delivery fees for VERLUCE customers?
Delivery fees may vary depending on the delivery destination, order value, and shipping method.
Free delivery may be available for selected orders according to the active shipping policy shown during checkout.
• What are the international shipping fees?
International delivery fees depend on the destination country, product weight, and order value.
We partner with specialized shipping providers who offer competitive rates along with fast international delivery.
International shipping fees will be calculated automatically during checkout.
Customs fees vary and are applied according to the country to which the product will be shipped.
Exchange and Return
• What is the permitted period for returning a product?
You can exchange the product for a different size or another product, or receive a refund according to the refund policy available on our website.
• How can I submit an exchange or return request?
We make the exchange process easy for you so you can shop with confidence.
If you have created an account on our website, you can submit an exchange request through your order archive and follow the steps.
You can also contact customer service and provide them with the order number and the necessary information to continue reviewing your request.
• What are the terms and conditions for refunds?
The return process requires 7 days from the date of successful delivery.
The product must be unused and in good condition, with the original label and box it was sent in.
If we receive the product in poor condition, we will be unable to proceed with the return process.
In the event of a return request, the delivery person may retrieve the product from the customer.
After inspecting the product, if the product is in the same condition as it arrived and is fit for resale, we will refund the customer according to the applicable policy, after deducting any shipping fees where applicable.
We also provide an exchange service, and shipping costs may be included depending on the case and destination.
• How do I get a refund in the event of a return?
If payment was made by bank card, the amount may be refunded to your account on our website as store credit, or refunded to your bank account according to the approved refund method.
Once the points or credit are deposited into your account with us, you can view their value and use them for a future purchase.
The amount may be refunded after deducting the shipping cost for each order, where applicable.
• Are there any fees for exchanges or returns?
For different countries around the world, exchange and return fees may apply.
Cancellation and Refunds
• How can I cancel an order?
You can cancel the order before the order is shipped and receive a full refund.
You can contact customer service or email us.
You can cancel your order within a maximum of 15 hours from the time you place your order and before shipping.
Shipping typically takes 24 hours from the order booking date.
If the product has been shipped but not yet delivered, you can also request cancellation.
The amount will be refunded when the product arrives back at the company’s office with the delivery representatives, minus the shipping fee where applicable.
Unfortunately, an order cannot be canceled after receiving it. However, you can submit an exchange or refund request according to the company’s policy mentioned in the Returns and Exchanges section.
In the event of a refund, it may be credited to your account on the VERLUCE website and can be used later on the VERLUCE website.
• How long does order cancellation take?
Once you contact us to cancel an order, it will take between 1 and 2 business days to cancel the order and continue the refund process.
You will be notified via email.
If the product has been shipped, our shipping team will contact the delivery representative to receive and return the product.
At that point, the refund process will begin.
The refunded amount may be added to your account on our website for later shopping.
All canceled orders may be refunded as credit points to your registered account.
You can access your account at any time to view the value of the points and use them on the VERLUCE online website.
Refund Policy
• What are the options for refunding the amount paid for an order after submitting a cancellation request?
If payment was made by bank card, the amount can be refunded either by adding credit points equal to the amount to your account on our website, or by returning it to your bank account according to the approved refund process.
• What are the terms and conditions for refunds?
When canceling an order before the product has shipped, the full amount will be refunded according to the approved refund method.
If an order is canceled once it has been delivered and you request a full refund, the delivery cost may be deducted from the refund amount.
Returns or refunds can be requested within 7 days of the customer receiving the product. Otherwise, if a return or refund is requested after this period, the administration will take appropriate action according to the company policy.
Return and Exchange Policy During Sale Periods
• What if I want a refund during a sale period?
We are unable to offer cash refunds during a sale or promotion period.
In this case, the refund may be credited to your account on our website, as previously stated in the Refund Policy.
This means that if an order was placed and you were not satisfied with the product upon receipt and requested a refund, a credit account will be issued on the website in your name, and points will be credited for the value of the returned product.
For example, if you paid 500 riyals for a product, 500 credit points will be deposited into your account for the value of the returned shoe. You can use these points for a future purchase.
• Exchanging a product or shoe size during a sale or clearance sale
We would be happy to assist you with an exchange of the size or product, if available.
Please note that exchanges and returns may not be available during the clearance sale period.
Additional fees may be added if the return request process continues.
Note again: Exchanges and returns are not available during the clearance sale period.
• What happens if I receive the wrong product during the sale period?
If you receive a different shoe than what you ordered, we apologize.
Please contact our customer service department and provide them with your details and the incorrect product.
You may be asked further questions regarding the incorrect product received.
Once we send you a Return Material Authorization (RMA) and receive the product from you, we will arrange to send you a replacement product as soon as possible.
However, in some cases, items in our clearance sale may appear slightly outdated as they may have been on our shelves for a short time.
Please note: Exchanges and returns are not available during the clearance sale period, and the number of items on offer will be very limited.